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CANCELLATION POLICY

• The prepayment of 50% of the price of the chosen treatment will be taken at the time of the booking. Your deposit will be refunded back if you decide to cancel your appointment more than 24 hours prior your visit.

• If you decide to reschedule your appointment more than 24 hours prior your visit, the deposit will be accounted for your new appointment.

• If you decide to cancel or reschedule your appointment less than 24 hours prior your appointment, Fam Beauty has the right of not returning the deposit.

• If you are rescheduling your appointment for more than 2 times, your deposit will not be allocated to your next appointment.

• In the case of not showing up to the appointment, or late cancellation, full value of the service is going to be charged. We hold a booking without a deposit for only an hour. If you are more than 15 minutes late, we cannot guarantee that our specialists will be able to provide the full service. However, if the specialist has free time, we will extend the time of your appointment and provide full service.

• If you are late, Fam Beauty might not be able to provide full service you booked in for, but you will be charged a full amount of the service.

• We understand that there might be different circumstances, given the valid reason, the deposit can be refunded.

GENERAL TERMS

• Age: 18+ for Cosmetology. Under-18s need guardian consent for other services; some tint/chemical services also need a guardian present. Some treatments restricted under 16 by UK regulation.

• Health disclosure: tell us about medical conditions, allergies, pregnancy/breastfeeding, medication, and recent procedures. We rely on this being accurate and can't be liable for reactions from non-disclosure.

• Patch tests: required 48h before any colour, tint, lamination, or chemical service. No valid patch test, no service (or we'll offer an alternative).

• Right to refuse: we can decline or stop treatment for health/safety risk, abusive or intoxicated behaviour, or an unsuitable condition.

• Results: vary by individual; not guaranteed, especially for colour correction or Cosmetology. Extra sessions charged separately.

• Photos: before/after shots for your record stay private unless you opt in to marketing use. Withdraw consent anytime via info@famlondon.co.uk.

• Your data: held securely under UK GDPR, used only to deliver and improve our service. Access, correction, or deletion on request via info@famlondon.co.uk.

• Complaints: raise them as soon as possible — in person, by phone, or by email. Department windows below.

  HAIR

• Patch test required 48h before any first colour/chemical service, and again after a 6-month gap. No valid patch test, no service.

• Consultation covers hair/scalp history, including work done elsewhere — please disclose it; it affects compatibility and result.

• Colour correction may take more than one appointment; final result not guaranteed in one session. Extra sessions charged separately.

• Extensions start with a free consultation. Perm/relaxing only proceeds if hair is healthy enough; we may recommend repair treatment first.

• Colour corrections and complaints: free within 7 days of your appointment where the issue is ours. After 7 days, treated as a new paid service.

• Aftercare is on you — it affects how long colour, treatments, and extensions last.

NAILS

• Disclose nail/skin conditions, allergies (acrylic, gel, adhesive), or infections beforehand. We may decline, adapt, or refer to a GP/podiatrist.

• Tools sterilised or single-use; workstations sanitised between clients.

• Extensions/BIAB applied and removed only by us. Self-removal or removal elsewhere can damage the natural nail — not our responsibility.

• Repairs: free within 7 days for normal breakage/lifting. Not covered: misuse, impact, excess water/chemical exposure, or interference elsewhere.

• Day-to-day care between appointments is on you.

BROWS & LASHES

• Patch test required 48h before your first appointment, and again after a 6-month gap or product change. No valid patch test, no service.

• Disclose eye conditions, recent eye surgery, contact lenses, or sensitivities beforehand.

• We can decline or postpone for a missing/failed patch test, or an eye infection or irritation.

• Complaints: accepted within 7 days — reviewed and fixed at no extra cost where appropriate.

• Results fade naturally with hair growth; duration isn't guaranteed. Follow aftercare (avoid water, steam, make-up as advised) for best results.

COSMETOLOGY

• 18+ only. Pregnancy/breastfeeding or certain medical conditions (bleeding disorders, active skin infection, autoimmune conditions) may rule out some treatments — assessed at consultation.

• Medical questionnaire and signed consent required before any injectable, peel, or microneedling treatment. First-time clients can consult separately before deciding, no same-day pressure.

• Treatments carried out by, or supervised by, qualified practitioners, including a medical doctor for prescription treatments. Practitioner qualifications available on request.

• Side effects (bruising, swelling, redness) are possible; rare complications can occur. Outcomes aren't guaranteed and vary by individual — touch-ups charged separately.

• Report unexpected reactions immediately via the emergency contact given at consultation. Routine concerns: raise within 7 days — but since fillers/biostimulators (Profhilo, Jalupro, Radiesse) develop over 2–4 weeks, final results are assessed at your post-treatment review, and touch-ups follow that rather than the 7-day window.

• Clinical before/after photos are kept privately, separate from any marketing use, which needs your separate consent.